Shipping policy

Shipping Policy

At Xeoloex Ltd, we are committed to delivering your orders quickly and securely. Please review our Shipping Policy for details about shipping times, costs, and procedures.

1. Shipping Locations

We currently ship to the following regions:

  • Domestic Shipping: [List your country, e.g., United States, United Kingdom, etc.]
  • International Shipping: We ship to select countries worldwide. For details, please check the list of supported countries at checkout.

If your country is not listed, feel free to contact us at info@xeoloex.com for assistance.

2. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or personalized items may require additional processing time, which will be specified on the product page.

3. Shipping Options & Costs

Shipping costs depend on your location and the shipping method selected at checkout. Estimated delivery times and options include:

  • Standard Shipping:

    • Domestic: 5–7 business days
    • International: 7–14 business days

  • Express Shipping:

    • Domestic: 2–3 business days
    • International: 3–7 business days

  • Free Shipping: We offer free shipping on orders over [100 $] (specific to your store's policy).

Shipping rates are calculated at checkout based on the weight and size of your order.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment. Tracking updates may take 24–48 hours to reflect on the courier’s system.

Note: Some international shipments may have limited tracking updates depending on the carrier.

5. Delivery Timeframes

While we strive to deliver your orders promptly, delays may occur due to:

  • Customs clearance for international shipments.
  • High order volumes during peak seasons.
  • Unforeseen circumstances (e.g., weather events or transportation disruptions).

If your order is delayed beyond the estimated delivery time, please contact us at info@xeoloex.com for assistance.

6. Duties & Taxes

  • Domestic Orders: All applicable taxes are included in the checkout price.
  • International Orders: The customer is responsible for any customs duties, taxes, or fees imposed by the destination country. Please check your country’s import policies before placing an order.

7. Lost or Stolen Packages

Xeoloex Ltd is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is lost or stolen, please:

  1. Check with your neighbors or building management for misplaced deliveries.
  2. Contact the shipping carrier with your tracking number.
  3. Reach out to us at info@xeoloex.com for assistance in filing a claim.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, we will notify you via email. Customers are responsible for reshipping costs in such cases.

9. Order Changes & Cancellations

  • Orders can be modified or canceled within 24 hours of placing the order. After this period, orders are sent for processing and cannot be changed.
  • For changes or cancellations, please contact us at info@xeoloex.com as soon as possible.

10. Shipping to P.O. Boxes

We ship to P.O. Boxes where supported by the courier service. However, some shipping methods (e.g., Express) may not deliver to P.O. Boxes. If this applies, you’ll be notified during checkout.

11. Contact Us

For questions or concerns regarding your shipment, please contact us:

We’re here to assist you and ensure a smooth delivery process.