Detaied Return & Refund Policy
Return & Refund Policy
At Xeoloex Ltd, we strive to ensure that you’re completely satisfied with your purchase. However, if you’re not happy with your order, we’re here to help with a straightforward return and refund process. Please read our policy carefully to understand your rights and how to proceed.
1. Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, unwashed, and in its original packaging with all tags attached.
- The item must be returned within 30 days of the delivery date.
- Proof of purchase, such as an order confirmation email or receipt, is required.
Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Sale or clearance items.
- Personalized or customized products.
- Gift cards.
- Items marked as "final sale."
2. How to Initiate a Return
To initiate a return:
- Contact Us: Email our customer service team at [info@xeoloex.com] or use the contact form on our website with your order number and reason for return.
- Wait for Approval: Once your return request is approved, we will provide you with instructions, including the return address.
- Ship the Item: Package the item securely and ship it to the provided address. Please use a trackable shipping method to ensure the package reaches us safely.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
3. Damaged or Defective Items
We thoroughly inspect all items before shipping, but if you receive a damaged or defective product:
- Contact us immediately at [info@xeoloex.com] with photos of the item and a description of the issue.
- We will either replace the item at no additional cost or issue a full refund, depending on your preference.
4. Refunds
Refunds are issued under the following conditions:
- Once we receive and inspect the returned item, we will notify you via email.
- If the return is approved, your refund will be processed to the original payment method within 5–10 business days.
Partial Refunds:
In certain cases, only partial refunds are granted, such as:
- Items not in their original condition.
- Items returned after the 30-day return window.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please:
- Return the original item following the return process.
- Place a new order for the desired item.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check with your bank or credit card company; processing times may vary.
- If you still haven’t received the refund after 10 business days, contact us at [info@xeoloex.com] for assistance.
7. Cancellations
- Orders can only be canceled before they are shipped. Once the item has been dispatched, it will fall under our return policy.
- To cancel your order, contact us immediately at [info@xeoloex.com] with your order number.
8. International Returns
For orders shipped outside of [your country], customers are responsible for return shipping fees, including any customs duties or taxes associated with the return.
9. Important Notes
- We reserve the right to refuse any return that does not meet the conditions outlined in this policy.
- Refunds will not include shipping costs unless the return is due to our error or a defective product.
10. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us:
- Email: [info@xeoloex.com]