Contact Information

Get in Touch with Xeoloex

Have a question about our backpacks, an order, or need help choosing the right bag? The Xeoloex team is here to assist you.

Whether you need sizing advice for a kids' school backpack, want to check stock on a women's travel bag, or have a delivery inquiry, we aim to respond within 24 hours on business days.

Email us directly at your support address or use the contact form below. We value every customer and look forward to helping you and your family find the perfect backpack for work, school, and adventure.

Frequently Asked Questions

We accept a variety of payment options, including :

Credit/Debit Cards (Visa, MasterCard, American Express) PayPal, Google Pay, Apple Pay. We’re working on adding more options to enhance your shopping experience!

Yes, we offer free shipping on orders over 100$. Free shipping is automatically applied at checkout when your order meets the required minimum amount.

Yes, we ship to select countries worldwide. During checkout, you’ll see if your country is eligible for shipping. If you have questions about international shipping, please contact us at info@xeoloex.com.

If your package is marked as delivered but you cannot locate it:

Check with neighbors or your building’s management for misplaced deliveries.

Contact the shipping carrier with your tracking number.

Email us at info@xeoloex.com, and we’ll assist you in resolving the issue.

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to check the status of your shipment on the courier’s website. If you have trouble tracking your order, contact us at info@xeoloex.com.

Orders can be canceled or modified within 24 hours of placing them. After this time, the order is sent for processing and cannot be changed.
For cancellations or changes, email us at info@xeoloex.com as soon as possible.

We offer hassle-free returns and exchanges. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery. Items must be unused, in original condition, and include all tags and packaging.

For detailed instructions, visit our Return & Refund Policy or email info@xeoloex.com.

You can reach us at:

Email: info@xeoloex.com

Our support team is here to assist you with any inquiries or concerns.

Contact Information

Contact form

Frequently Asked Questions