FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

1. What is Xeoloex Ltd?

Xeoloex Ltd is your destination for premium, stylish, and functional bags. We specialize in crafting high-quality backpacks designed for school, work, travel, and everyday adventures.

2. What materials are your bags made of?

Our bags are made with durable Oxford cloth and lined with nylon, ensuring they are lightweight, wear-resistant, waterproof, and stylish for daily use.

3. Do you offer free shipping?

Yes, we offer free shipping on orders over [insert amount, e.g., $50 or £50]. Free shipping is automatically applied at checkout when your order meets the required minimum amount.

4. How long does shipping take?

Shipping times depend on your location and selected shipping method:

  • Domestic Orders: 5–7 business days (Standard Shipping) or 2–3 business days (Express).
  • International Orders: 7–14 business days (Standard Shipping) or 3–7 business days (Express).

You’ll receive a tracking number to monitor your shipment once your order is dispatched.

5. Do you ship internationally?

Yes, we ship to select countries worldwide. During checkout, you’ll see if your country is eligible for shipping. If you have questions about international shipping, please contact us at info@xeoloex.com.

6. Can I return or exchange my order?

We offer hassle-free returns and exchanges. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery.

  • Items must be unused, in original condition, and include all tags and packaging.
  • For detailed instructions, visit our Return & Refund Policy or email info@xeoloex.com.

7. What payment methods do you accept?

We accept a variety of payment options, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Google Pay
  • Apple Pay

We’re working on adding more options to enhance your shopping experience!

8. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to check the status of your shipment on the courier’s website. If you have trouble tracking your order, contact us at info@xeoloex.com.

9. What happens if my package is lost or stolen?

If your package is marked as delivered but you cannot locate it:

  1. Check with neighbors or your building’s management for misplaced deliveries.
  2. Contact the shipping carrier with your tracking number.
  3. Email us at info@xeoloex.com, and we’ll assist you in resolving the issue.

10. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placing them. After this time, the order is sent for processing and cannot be changed.
For cancellations or changes, email us at info@xeoloex.com as soon as possible.

11. Do you offer discounts or promotions?

Yes, we run promotions and discounts regularly! Be sure to follow us on Facebook and Instagram for updates on special offers. Sign up for our newsletter to get exclusive deals delivered straight to your inbox.

12. How can I contact customer support?

You can reach us at:

Our support team is here to assist you with any inquiries or concerns.

13. Can I gift one of your products?

Absolutely! Our products make great gifts for friends and family. During checkout, you can select gift-wrapping options (if available) and include a personal note for your recipient.

14. Do you offer bulk orders or custom designs?

Yes, we accommodate bulk orders and custom designs for corporate gifts, events, or organizations. For inquiries, please contact us at info@xeoloex.com.